How far in advance should I book my rentals?

We recommend booking your rentals as soon as you have a confirmed date for your event to ensure availability. Popular items tend to book up quickly, especially during peak seasons.

Do you offer delivery and setup services?

Yes, we provide delivery and setup services to make your event planning process stress-free. An additional fee for delivery and setup will be added to your total rental cost. Our team will ensure that your rentals are delivered and set up according to your specifications and timeline.

What is your cancellation policy?

In the event of a cancellation, any deposit paid to secure your rental agreement will be retained. However, we will return the security deposit provided, and we appreciate being notified as soon as possible. Final payments are due 2 weeks prior to the event, and any cancellations made after that point will not be refunded.

Can I make changes to my order after I've submitted my quote?

We understand that plans can change, so we do our best to accommodate any necessary changes to your order. Please contact our team as soon as possible to discuss any modifications you may need.

Are there any additional fees or charges?

Our pricing is transparent, and we strive to minimize any additional fees or charges. Any applicable fees, such as delivery or cleaning fees, will be clearly outlined in your rental agreement.

Do you require a security deposit?

Yes, we require a security deposit to cover any potential damages or losses to the rental items. Please note that the security deposit is separate from the deposit required to secure your rental agreement. Rest assured, the security deposit will be refunded promptly upon the return of the items in satisfactory condition.

Can I view the rental items in person before making a decision?

Absolutely! We welcome you to schedule an appointment to visit and view our rental items in person. Seeing the items firsthand can help you make informed decisions for your event.

Are there any restrictions on where the rental items can be used?

It all varies depending on the specific item. Our team can provide guidance based on your event location and venue requirements. Feel free to reach out to us with any questions or concerns regarding the usage of our rental items.

What happens if an item is damaged or lost during my event?

We understand that accidents happen. In the event of damage or loss, the security deposit you provided will be used to cover any repair or replacement costs. Please notify us as soon as possible, and we will assess the situation and work with you to find a reasonable solution. Our goal is to ensure your event proceeds smoothly, and we're here to assist you every step of the way.

How do I clean and care for the rental items?

We take care of the cleaning and maintenance of our rental items, so you can focus on enjoying your event. However, please note that if items are excessively dirty or sticky, a cleaning fee may be deducted from your security deposit. We recommend handling the items with care to ensure they remain in excellent condition throughout your event.

Can I rent items for a single day or do you have minimum rental periods?

We offer flexible rental options to accommodate your event timeline. Whether you need rentals for a single day or an extended period, we're here to assist you. Please contact us for more information on rental durations and pricing.

Do you offer rental insurance or protection plans?

No, we do not offer rental insurance or protection plans directly.